24 on-call support to handle after-office hour emergencies
Immediate response, next day coverage for most clients, 24/7 may take longer
Caregivers cover Orleans, Essex, Caledonia and parts of Lamoille counties
Responsive to Client Needs and Preferences
Schedule times to suit client's convenience with a 3 hour minimum shift. We tailor to the client, not the company or caregiver.
Responsive to client's likes/dislikes and concerns. We work hard to pair clients and caregivers. We have ongoing supervisory visits to assure satisfaction and re-evaluate client needs over time.
Immediate response to change in client needs or any quality issues
Launching unique care enhancement program: Personal Activity Plans for each client
Training is Key
More than half of our current caregiver staff hold or previously held LNA certificates
All non-LNA employees are expected to take 40 hours of caregiver certification training, provided by the Institute for Professional Care Education, in their first month of employment.
All employees, including LNAs, are expected pass a 30 hour Alzheimer's and Dementia series of classes in their second month
All staff is required to take additional training every year, we require more continuing education training than nurses in the State of Vermont! Our HR Manager tracks each caregiver's training, and assigns specific courses as needed to accommodate specific client needs or caregiver development
Additional in-service training as needed to deal with specific and immediate client needs
Meet or exceed all guidelines for best practices in the homecare industry
Care Plans are completed after initial assessment of service requirements
Activity Care Plans are developed and implemented after services commence